Hello,
We are the FlexibleSoft Support Team. We are the experts on FlexibleSoft products and we are ready and willing to help you realize all the power available to you with every FlexibleSoft product you use.

About support

Before you contact us, please do the following:

• Be sure that you're doing everything right. We all make mistakes sometimes… Be attentive.
• Take a look at the Help: it may already contain an answer to your question. A lot of people ask us something like "how do I…", though the complete information is there (in the document you're reading now).
• Visit FlexibleSoft Co. home page in the Internet at https://www.flexiblesoft.com. It's a good chance that you'll find the newer version of our product there; we're trying to update the program once a month or even more frequently - when our stuff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

If you still have a problem, contact technical support.

When Contacting Technical Support

In order to serve you properly, please have the following information available when you contact our support team.

• Name, Company, Contact information.
• Product registration name or your order number to verify support eligibility.
• Product name, version and sub-version.
• Operating system.
• A detailed description of the problem. You should be able to help us reproduce the problem if necessary.

Contact us

If you have already purchased licenses for our product(s), please write to regsupport@flexiblesoft.com. We quickly respond to all questions submitted to this e-mail address in the order they are received.

If you are not yet a FlexibleSoft customer, please use this address: support@flexiblesoft.com.
At any time, you can use our online Problem Submission Page to contact our support staff.

We'll try to help you as soon as possible, usually in one or two business days. Registered users have high priority. Our staff is available to answer your queries during normal European working hours 7 days a week.

Frequently Asked Questions

Ask your questions